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Warranty Claim Photo Attachment Process

How to send product photos for warranty replacement?

Depending on what product you have, click on your product's site warranty link to submit your warranty claim.

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Fill out the information form and attach the required photos for each defective piece. Instructions for what type of photos are needed based on your product are included in the photo attachment box.


If you have a digital camera you will need to upload the photos from your camera to your computer or laptop. From the website click on the Image box, then go to the location of your photos. Click on the photo then drag and drop or just click open to upload your photo.

If you are submitting a claim through a tablet or mobile device, take the pictures with your device and upload photos directly from your tablet or mobile.

If you experience an error message after trying to submit your claim, an error may have occurred due to scripts or processes running in the background timing-out or freezing.  This can happen if the form or page has been open for long periods of time.  Please log out of your account on the upper right hand corner of the page, close your browser and visit the webpage again.  After clicking the warranty link, log back into your account which should resolve the issue and submit your claim!

For your convenience, please click on the link: trouble shooting tips to assist you with helpful hints on troubleshooting attaching your photos.

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