# Circulon > Circulon knowledge base – help articles and documentation. ## Orders & Account - [Missing Item in Your Order](https://support.circulon.com/en_us/missing-item-in-your-order-HyRfV8n1fg.md): Were sorry something didnt arrive lets get this sorted for you quickly Step 1 Check for Multiple Packages Large orders sometimes ship in more than one - [I Haven't Received My Confirmation Email](https://support.circulon.com/en_us/missing-confirmation-email-ByaG4U3kze.md): We know how frustrating it is when an expected email doesnt show up lets fix that quickly Step 1 Check Your Spam or Junk Folder Confirmation emails some - [How to Cancel Your Order](https://support.circulon.com/en_us/how-to-cancel-your-order-SkpGVIhkMl.md): Changed your mind We get it and were here to help Reach out as soon as possible after placing your order and well do everything we can to sort it out for - [Circulon Shipping Coverage](https://support.circulon.com/en_us/circulon-shipping-coverage-r12zEU3yfg.md): We know youre excited to get your Circulon cookware built to perform and built to last Heres everything you need to know about where we ship Where We Cur - [How Long Does Circulon Shipping Take?](https://support.circulon.com/en_us/circulon-shipping-time-order-processing-SknfNL2kzx.md): We know youre excited to get your new cookware heres exactly what to expect after placing your order on circuloncom Order Timeline at a Glance Process - [Free Shipping on Circulon.com](https://support.circulon.com/en_us/free-shipping-on-circulon-ryiGEL3kMl.md): Getting your new cookware quickly matters and weve made it easy Free Standard Ground Shipping Enjoy free standard ground shipping on all orders of 99 - [Missing Package: Steps to Locate Your Order](https://support.circulon.com/en_us/missing-package-steps-locate-order-SJA178h1Gg.md): We understand how disappointing it can be when your eagerly awaited order doesnt arrive as expected Please dont worry were here to help you track down your - [How to Contact Circulon Customer Service](https://support.circulon.com/en_us/how-to-contact-circulon-customer-service-ByjkXU3yfl.md): Quick Answer Contact Circulon by phone at 18003263933 by email at supportcirculoncom or by submitting a support ticket at supportcirculoncom - [Can I buy replacement lids and parts for my Circulon cookware?](https://support.circulon.com/en_us/can-i-buy-replacement-lids-and-parts-for-my-circulon-cookware-SJ91m82kze.md): Quick Answer Yes Replacement lids are available through circuloncom and PotsandPanscom Handles that fail under normal use are covered under the warranty - [How do I track my Circulon order?](https://support.circulon.com/en_us/how-do-i-track-my-circulon-order-SkvJmUnJzl.md): Quick Answer You will receive a shipping confirmation email with a UPS tracking number once your order ships Use that number at upscom or log in to your c - [Where can I buy Circulon cookware?](https://support.circulon.com/en_us/where-can-i-buy-circulon-cookware-BkwymLhkMe.md): Quick Answer Circulon cookware is available at circuloncom PotsandPanscom Amazon Macys Kohls Target Walmart Costco Home Depot and other major r ## Product Info & Technology - [What's the Difference Between A1, C1 & Halo Ceramic?](https://support.circulon.com/en_us/a1-c1-halo-ceramic-cookware-difference-rJXQEL3JMe.md): Great question each line is built with a specific cook in mind Heres how they compare A1 HardAnodized Nonstick The A1 is built with heavygauge hardan - [What is the ScratchDefense™ Lifetime Money-Back Guarantee?](https://support.circulon.com/en_us/what-is-the-scratchdefense-lifetime-money-back-guarantee-SkBkmLh1Gx.md): Quick Answer If you can scratch the ScratchDefense nonstick coating under normal use Circulon will give you your money back This applies to both the A1 S - [Does Circulon cookware contain PFAS?](https://support.circulon.com/en_us/does-circulon-cookware-contain-pfas-SyekQUhkMl.md): Quick Answer Circulon uses PTFEbased nonstick which is technically classified as a PFAS material However PTFE is chemically inert and stable during norm - [Is Circulon cookware oven safe?](https://support.circulon.com/en_us/is-circulon-cookware-oven-safe-HJoRGI3JMx.md): Quick Answer Most Circulon cookware is oven safe up to 400°F The C1 Series and SteelShield collections are oven safe up to 500°F Always check your specif - [Does Circulon cookware heat evenly?](https://support.circulon.com/en_us/does-circulon-cookware-heat-evenly-Bk90fU21Ge.md): Quick Answer Yes Circulons hardanodized aluminum construction distributes heat quickly and evenly minimizing hot spots for consistent cooking results ac - [What stovetops are compatible with Circulon cookware?](https://support.circulon.com/en_us/what-stovetops-are-compatible-with-circulon-cookware-ry9CfI2kzl.md): Quick Answer All Circulon cookware works on gas electric coil and smoothtop glassceramic stovetops Induction compatibility depends on the collection - [What are the differences between Circulon collections?](https://support.circulon.com/en_us/what-are-the-differences-between-circulon-collections-B1t0fI3yfl.md): Quick Answer Collections vary by construction material induction compatibility ovensafe temperature and nonstick technology Higherend collections like - [What is the C1 Series and how does it differ from the A1 Series?](https://support.circulon.com/en_us/what-is-the-c1-series-and-how-does-it-differ-from-the-a1-series-B1KCG8hkfe.md): Quick Answer Both the A1 and C1 Series use ScratchDefense nonstick but the C1 Series has a fully clad stainless steel exterior and aluminum core making i - [What is ScratchDefense™ Technology?](https://support.circulon.com/en_us/what-is-scratchdefense-technology-HJO0MLnJMx.md): Quick Answer ScratchDefense is Circulons most advanced nonstick coating made from aerospacegrade materials It is 130x more durable than standard nonsti - [What is the TOTAL Nonstick System?](https://support.circulon.com/en_us/total-nonstick-system-explained-Bkw0M8hJMe.md): Quick Answer The TOTAL® Nonstick System combines raised circular grooves with a premium nonstick coating The grooves act as a shield reducing wear from ut - [What is Circulon cookware made of?](https://support.circulon.com/en_us/what-is-circulon-cookware-made-of-rk7A8h1zl.md): Quick Answer Circulon cookware is primarily made from hardanodized aluminum with a PTFEbased nonstick coating Select collections include a stainless stee - [What is Circulon cookware?](https://support.circulon.com/en_us/what-is-circulon-cookware-HJgFxBnyzx.md): Related Articles What is the TOTAL Nonstick System What materials are used in Circulon cookware Short Answer Circulon is a premium cookware brand known - [About Circulon](https://support.circulon.com/en_us/about-circulon-HJYR_fRWl.md): Circulon is a Californiabased premium nonstick cookware brand with over 35 years of innovation behind it Owned by Meyer Corporation Circulon cookware is manu ## Returns & Exchanges - [How to Submit a Return or Support Request](https://support.circulon.com/en_us/how-to-submit-a-return-or-support-request-S1JX4I2kze.md): Were Here to Help Were sorry to hear something isnt right with your Circulon cookware Every piece is built to perform and built to last so if youre expe - [My order arrived damaged. What do I do?](https://support.circulon.com/en_us/my-order-arrived-damaged-what-do-i-do-HyKkQU3JMg.md): Quick Answer Take photos of the damage and packaging then submit a warrantydamage claim at circuloncompageswarranty You may not need to ship the damag - [What is the Circulon return policy?](https://support.circulon.com/en_us/what-is-the-circulon-return-policy-r1_J7821zg.md): Quick Answer Circulon offers a 60day satisfaction guarantee on circuloncom purchases Call 18883762293 within 60 days to receive a Return Authorization ## Troubleshooting & Safety - [Is it safe to use a scratched or chipped Circulon pan?](https://support.circulon.com/en_us/is-it-safe-to-use-a-scratched-or-chipped-circulon-pan-HJQJXI2kfx.md): Quick Answer Minor surface scratches are not a safety concern However if the coating is heavily chipped blistering or peeling in large pieces replace t - [I have pet birds. Is Circulon cookware safe?](https://support.circulon.com/en_us/i-have-pet-birds-is-circulon-cookware-safe-rJMkQI2JMl.md): Quick Answer Use caution Birds have extremely sensitive respiratory systems and can be harmed by fumes released when any nonstick pan is significantly over - [What happens if I overheat my Circulon pan?](https://support.circulon.com/en_us/what-happens-if-i-overheat-my-circulon-pan-rkbkXLnkMx.md): Quick Answer Overheating above 500°F can cause the nonstick coating to break down and release fumes Remove the pan from heat immediately ventilate the kit ## Using Your Cookware - [Is Circulon Nonstick Cookware Oven Safe?](https://support.circulon.com/en_us/circulon-nonstick-cookware-oven-safe-S1D7EIhkzg.md): Great question and good news Your Circulon cookware is built to handle the heat Heres exactly what you need to know Oven Safe Up to 400°F Most Circulon - [Does Circulon Work on Induction Cooktops?](https://support.circulon.com/en_us/circulon-induction-cooktop-compatibility-SkIQE8hyGe.md): Good News Many Circulon Pieces Are InductionReady If youre wondering whether your Circulon cookware will work on an induction cooktop youre in the right - [Circulon Cookware: Dishwasher Safety and Care Tips](https://support.circulon.com/en_us/circulon-cookware-dishwasher-safety-care-tips-S1BXE8h1zl.md): We know that after a great meal cleanup should be the easy part With the right care routine your Circulon cookware is built to perform and built to last - [Can I Use Metal Utensils on My Circulon Cookware?](https://support.circulon.com/en_us/metal-utensils-circulon-cookware-BkE7ELhJMl.md): Great question and the answer depends on which Circulon cookware you have Heres everything you need to know ScratchDefense A1 C1 Metal Utensils Are W - [Why Is My Nonstick Pan Sticking?](https://support.circulon.com/en_us/why-is-my-nonstick-pan-sticking-HymmV82kfl.md): We hear you and weve got the fix Food sticking to a nonstick pan is frustrating especially when youve invested in quality cookware The good news Its al - [Why is food sticking to my Circulon nonstick pan?](https://support.circulon.com/en_us/why-is-food-sticking-to-my-circulon-nonstick-pan-H1fJQI21fg.md): Quick Answer Food sticks most commonly due to cooking spray residue buildup cooking on too high heat insufficient oil or a pan that needs reseasoning I - [How should I store my Circulon cookware?](https://support.circulon.com/en_us/how-should-i-store-my-circulon-cookware-S1JJmL21Gg.md): Quick Answer Store pans so the nonstick interior does not contact other metal pans Use pan protectors soft cloths or paper towels between stacked pans A - [How do I remove burnt-on food from my Circulon pan?](https://support.circulon.com/en_us/how-do-i-remove-burnt-on-food-from-my-circulon-pan-BykkX831zx.md): Quick Answer Simmer a mixture of water and white vinegar in the pan for 510 minutes to loosen burnt food then wash with a soft nylon brush For stubborn s - [How do I clean Circulon cookware?](https://support.circulon.com/en_us/how-do-i-clean-circulon-cookware-r1RRMUnyfg.md): Quick Answer Hand wash with warm soapy water and a soft nylon brush or sponge While dishwasher safe hand washing is recommended to extend the life of the - [Is it safe to cook acidic foods in Circulon pans?](https://support.circulon.com/en_us/is-it-safe-to-cook-acidic-foods-in-circulon-pans-ry0RGUh1zl.md): Quick Answer Yes Hardanodized aluminum is nonreactive so acidic foods like tomatoes citrus and vinegar will not react with the pan material or affect - [Which Circulon Collections Are Metal Utensil Safe?](https://support.circulon.com/en_us/which-circulon-collections-are-metal-utensil-safe-SkTCzUhkMg.md): Quick Answer Only on A1 Series and C1 Series with ScratchDefense All other Circulon collections require wood silicone or nylon utensils to protect the n - [What heat level should I use with Circulon cookware?](https://support.circulon.com/en_us/what-heat-level-should-i-use-with-circulon-cookware-H1aAGL2kMx.md): Quick Answer Use low to medium heat for most everyday cooking Circulons aluminum construction heats efficiently so high heat is rarely needed and can sho - [Can I use cooking spray on my Circulon pan?](https://support.circulon.com/en_us/can-i-use-cooking-spray-on-my-circulon-pan-rJp0M82Jzl.md): Quick Answer No Circulon strongly advises against aerosol cooking sprays They contain lecithin which polymerizes at heat and creates a sticky buildup in - [What oil should I use with Circulon cookware?](https://support.circulon.com/en_us/what-oil-should-i-use-with-circulon-cookware-SynRGLh1fl.md): Quick Answer Use oils with a mediumtohigh smoke point such as canola vegetable grapeseed or avocado oil Avoid aerosol cooking sprays which leave a re - [How do I season a Circulon nonstick pan?](https://support.circulon.com/en_us/how-do-i-season-a-circulon-nonstick-pan-Sys0fLnyfx.md): Quick Answer Heat the pan over mediumhigh heat add a tablespoon of oil swirl to coat heat for 3060 seconds until the oil shimmers remove from heat co - [What should I do before using my Circulon pan for the first time?](https://support.circulon.com/en_us/what-should-i-do-before-using-my-circulon-pan-for-the-first-time-ryiAMI2yMx.md): Quick Answer Before first use wash your new pan in warm soapy water rinse and dry completely While nonstick pans dont require seasoning doing a quick - [Is Circulon cookware oven safe?](https://support.circulon.com/en_us/is-circulon-cookware-oven-safe-HJoRGI3JMx.md): Quick Answer Most Circulon cookware is oven safe up to 400°F The C1 Series and SteelShield collections are oven safe up to 500°F Always check your specif - [What stovetops are compatible with Circulon cookware?](https://support.circulon.com/en_us/what-stovetops-are-compatible-with-circulon-cookware-ry9CfI2kzl.md): Quick Answer All Circulon cookware works on gas electric coil and smoothtop glassceramic stovetops Induction compatibility depends on the collection ## Warranty & Guarantees - [Why Is My Pan's Exterior Discolored?](https://support.circulon.com/en_us/pan-exterior-discoloration-causes-cleaning-rkvm4IhkMl.md): Its More Common Than You Think We hear this one often and the good news is its almost always a simple fix If youre noticing browning or darkening on the - [Is My Cookware's Peeling Covered Under Warranty?](https://support.circulon.com/en_us/circulon-peeling-covered-under-warranty-HyX7E82kzg.md): We understand how frustrating it can be to notice your cookwares surface peeling especially when you rely on it daily The good news Youre covered Peelin - [Damaged Cookware? Here's How We'll Make It Right](https://support.circulon.com/en_us/damaged-cookware-replacement-refund-SkM7VI2kGg.md): Were sorry your Circulon cookware isnt performing the way it should thats not the experience you deserve Every piece we make is built to perform and built - [Halo Ceramic Cookware Warranty](https://support.circulon.com/en_us/halo-ceramic-cookware-warranty-Syf7VL2kGl.md): Your Halo Warranty Explained We built Halo to last and we back every piece with a warranty that means it Heres exactly whats covered so you can cook wit - [ScratchDefense™ Lifetime Satisfaction Guarantee](https://support.circulon.com/en_us/scratchdefense-lifetime-satisfaction-guarantee-ByZmEU3yGe.md): We know choosing new cookware is a big decision and we want you to feel completely confident in yours Thats why every ScratchDefense A1 and C1 product purc - [Contact Circulon Support](https://support.circulon.com/en_us/contact-circulon-support-ByxXVUh1Gg.md): Were Here to Help We stand behind every Circulon pan Built to Perform Built to Last If something isnt right our team is ready to make it right How to - [Circulon Warranty Coverage Explained](https://support.circulon.com/en_us/circulon-warranty-coverage-explained-Skg7N8hyMe.md): Your Circulon Is Covered for Life Investing in quality cookware is a big deal and you deserve to know its protected Every piece of Circulon cookware is bac - [ScratchDefense™ Guarantee & Warranty: What You're Covered For](https://support.circulon.com/en_us/scratchdefense-guarantee-warranty-coverage-HyyXELn1Gg.md): Got a Question About Your Guarantee or Warranty Weve Got You Circulon cookware is Built to Perform Built to Last and we stand behind every piece Wheth - [Circulon Warranty & Money-Back Guarantee](https://support.circulon.com/en_us/circulon-warranty-money-back-guarantee-BJAfEI3JMl.md): We stand behind every pan we make and we want you to feel completely confident in your purchase ScratchDefense Products circuloncom TV Infomercial If - [How do I register my Circulon product?](https://support.circulon.com/en_us/how-do-i-register-my-circulon-product-H1qJ7LhkGl.md): Quick Answer Visit circuloncompagesproductregistration enter your product details and purchase information and submit Registration is optional but re - [Can I buy replacement lids and parts for my Circulon cookware?](https://support.circulon.com/en_us/can-i-buy-replacement-lids-and-parts-for-my-circulon-cookware-SJ91m82kze.md): Quick Answer Yes Replacement lids are available through circuloncom and PotsandPanscom Handles that fail under normal use are covered under the warranty - [My order arrived damaged. What do I do?](https://support.circulon.com/en_us/my-order-arrived-damaged-what-do-i-do-HyKkQU3JMg.md): Quick Answer Take photos of the damage and packaging then submit a warrantydamage claim at circuloncompageswarranty You may not need to ship the damag - [How do I file a Circulon warranty claim?](https://support.circulon.com/en_us/how-do-i-file-a-circulon-warranty-claim-ryUyXI21fl.md): Quick Answer Visit circuloncompageswarranty complete the online form and attach photos of the defect You do not need to ship the defective item back - [What does the Circulon warranty cover?](https://support.circulon.com/en_us/what-does-the-circulon-warranty-cover-By4y78hyGe.md): Quick Answer The warranty covers defects in materials and workmanship under normal household use It does not cover misuse overheating normal nonstick wea - [Why is my Circulon pan warping?](https://support.circulon.com/en_us/why-is-my-circulon-pan-warping-HJ71mUn1fl.md): Quick Answer Warping is almost always caused by rapid temperature changes placing a hot pan in cold water or a cold pan on a very hot burner Always allo - [Warranty Coverage & Cookware Care](https://support.circulon.com/en_us/warranty-coverage-cookware-care-Byrroo0Wx.md): The warranty covers manufacturing defects under normal household use NOT covered overheating above 400°F aerosol cooking spray use this explicitly voids the